Refund policy
Shipping Policy
We use print-on-demand suppliers with production facilities in Australia and the United States. All products are made to order and shipped directly to you.
Estimated Shipping Times
- Australia: 5–10 business days
- United States: 7–14 business days
Shipping times may vary during peak seasons or public holidays.
Shipping Rates
Shipping rates are calculated automatically at checkout based on your location and the items ordered.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Returns & Refunds Policy
Because our products are made to order, we do not accept returns for change of mind.
Manufacturing Defects or Print Errors
If your item arrives with a manufacturing defect, print error, or damage, we will replace the item or issue a refund at no cost to you.
Please contact us within 14 days of delivery with your order number and clear photos of the issue.
Size Change Requests
Size change requests may be assisted within 30 days of delivery, provided the item is:
- Unworn and unused
- Returned in original condition
All size exchange requests are assessed on a case-by-case basis.
How to Request a Return
To request a return or report an issue, please contact us at:
Email: quarrygear@gmail.com
Please include your order number and relevant photos so we can resolve the issue as quickly as possible.
Non-Returnable Items
- Sale items
- Gift cards
- Items that have been worn, washed, or damaged through normal use
Refunds
Once approved, refunds are processed back to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
